At Desertclap, we prioritize customer satisfaction and aim to provide a seamless shopping experience. However, should you need to cancel an order or return a product, this Refund Policy outlines the process and conditions for refunds.

1. Order Cancellations

You may cancel your order at any time before it is shipped.

Once your order is canceled successfully, we will process a refund to your original payment method within 48 hours.

To cancel an order, please contact our customer support team as soon as possible.

2. Return Eligibility

If you are not satisfied with your purchase, you may return the product within 10 days of delivery, provided the following conditions are met:

The product is unused, undamaged, and in its original condition.

All original packaging (price tags, labels, accessories, etc.) is intact and returned with the product.

The product has not been washed, worn, or altered in any way.

3. Non-Refundable Conditions

Refunds will not be issued under the following conditions:

Missing Price Tags or Labels: If the product’s original tags or labels are missing, the refund request will be denied.

Product Damage or Alteration: If the product has been washed, worn, altered, or damaged after delivery, a refund will not be processed.

Missing Parts or Accessories: If any parts or accessories that came with the product are missing, a refund will not be issued.

4. Refund Process

4.1 Inspection

Once we receive the returned product, it will undergo a thorough inspection to ensure it meets our return eligibility criteria. This process typically takes 3-5 business days.

4.2 Refund Approval

If the product passes inspection, we will approve the refund and process it to your original payment method within 48 hours of approval.

4.3 Refund Denial

If the returned product does not meet the return eligibility criteria, we will notify you about the denial. The product will be returned to you, and no refund will be issued.

5. Refund Timeline

Once your refund is approved, it may take additional time for the amount to reflect in your account, depending on your payment method and bank processing times:

Credit/Debit Cards: 5-7 business days

Bank Transfers: 7-10 business days

E-wallets/Online Payment Gateways: 2-5 business days

6. How to Initiate a Return or Refund

To request a return or refund, follow these steps:

Contact Us: Reach out to our customer support team at info@desertclap.com or call +91 8000023910. Provide your order number, reason for the return, and any relevant information or images.

Prepare the Product: Ensure the product meets the eligibility criteria. Pack it securely with all original packaging, tags, and accessories.

Return the Product: We will provide instructions for returning the product, either through a scheduled pickup or by mailing it back to our returns address.

Inspection and Refund: Once we receive the product, it will be inspected. If approved, your refund will be processed within 48 hours.

7. Exchanges

Currently, Desertclap

 does not offer direct product exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired product.

8. Exceptions

Certain products may be ineligible for return or refund due to hygiene or safety reasons (e.g., intimate apparel, swimwear). These exceptions will be clearly indicated in the product description at the time of purchase.

9. Customer Support

For assistance with your return or refund, please contact our customer support team:

Email: info@desertclap.com

Phone: +91 8000023910

Website: https://desertclap.com/

10. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be effective upon posting on this page. We encourage you to review this policy periodically.